Hello,
I'm using the EigenID 1.04 software on an imac 10.4.11, i having problems to call up the browser. When i click so in the menu, nothing happens. Any Idea's?
Thank you
Benjamin
written by: aaronw
Hi Ivan,Hello,
I'm using the EigenID 1.04 software on an imac 10.4.11, i having problems to call up the browser. When i click so in the menu, nothing happens. Any Idea's?
Thank you
Benjamin
Hi Benjamin,
Thank you for your post - sorry to hear about your problem. When it happens again, could you send us a bug report? (Click on the 'Bug Reporter' option in the EigenD menu.) This will help us to find out what the problem is.
Thanks,
Sam
Eigenlabs Software Department
Hi Sam,
I have upgraded my system today to Snow Leopard, reinstalled the EigenID and it works now. The graphics of the performance meter was under tiger also not right (black stripes) so it might be a compatible issue.
Thank you
Benjamin
Hi Benjamin,
I've had the exact same issue with 10.4.11 (Browser not loading and Performance Meter looking stripey) and have borrowed a drive with Snow Leopard while the lovely people at EigenLabs wrestle with the code :)
Must be something to do with this particular version of Tiger?
Anyway, a borrowed drive is sorting the problem in the meantime!
Kayla Kavanagh
Yep me too :-( Oh well perhaps this is the kick I needed to make the upgrade.
D
Hi all,
Thanks for letting know about this bug. Jim actually looked at Kayla's computer at the Pico gathering last night and got more information. He is now working on a fix and we will post to this thread when we have more info.
Regards
Aaron
Customer Support
I cant open neither of the releases of your software, i got Snow Leopard OSX and when i click on the program EigenD to open it, nothing happens... Hope you can help me FAST...have payed lots of money for this so it should then work with just plug and play?
Ivan... Welcome to the user community (I'm just another user like yourself). Let me just say that the folk at Eigenlabs are very fast to respond but in the interim....
If you are running the version 1.0.x eigenD, did you look at your menu bar along the top of your screen? That is where it runs in that version. You can click on it and, from the drop down show the browser. Version 1.1.x does open a window.
If that still does not help, try playing the tutorial 1 again. The instructions worked just fine for me.
All I can say otherwise is that I run it on a macbook pro and a mac pro under snow leopard and it works just fine (I know that does not help, but at least it is a data point for you).
Hope you get your problem solved quickly and that we talk further
Mike
Hi Ivan,
I'm sorry you're having this problem. Have you managed to resolve it yet?
Like Mike said, when you open EigenD it should appear in the menu bar in the top right of your screen. You will see a percentage count as the program loads, once this reaches 100% and says 'running' you should be able to play away.
Please do drop me an email at support@eigenlabs.com or call on 01392 823000 if you continue to have problems and I would be happy to help.
Regards
Aaron
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