Hi
I just purchased a pico and im trying to contact eigenlabs about my order to get a tracking number. Tried both email and the phone but no answer. Trying my luck in the forum.
written by: fooran
I've sent the same email off over a couple months, but have not got a response yet. I got an iPhone specifically to use with stage, but I can't find the stage app in the appstore, either in the US, UK or Australian app stores. Please point me in the right directionHi
I just purchased a pico and im trying to contact eigenlabs about my order to get a tracking number. Tried both email and the phone but no answer. Trying my luck in the forum.
Hi
We have a problem with our phones at present. They're VOIP provided and we had a SIP hacker steal several thousand pounds worth of calls from us last week, so security has been tightened up, and somewhere in the process our telephones stopped working. We're still working on getting them back online but it may be a few days as we're being very cautious and the issue seems weirdly complicated.
I have asked Wayne to send you a tracking number on Monday, when he returns after the weekend.
John
Hi
The DHL tracking number is 5210515295 or the following link will take you direct to DHL tracking for his parcel.
http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=5210515295.
The latest DHL tracking shows that they tried to deliver at 1540 today but the premises were closed.
If you can contact DHL Sweden with the tracking info you can arrange the delivery or collection which best suits you.
Regards
Wayne
Hi!
Thank you for the tracking number. I will contact DHL about delivery.
If you are supposed to get order confirmation/tracking number with email when you order I think thats not working either. So it might be more than the phones.
Hi
Can you check your spam/junk folder as it may have gone to there. This will let me know if the system is working. I also sent you an email about the tracking info from your orignal notification to us. It would be good to know if this arrived with you.
Regards
Wayne
I found all emails you sent in my junkmail, from sales and customerservice.
I've sent the same email off over a couple months, but have not got a response yet. I got an iPhone specifically to use with stage, but I can't find the stage app in the appstore, either in the US, UK or Australian app stores. Please point me in the right direction
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