Dear All
I'm very pleased to announce that we're now ready to build a new batch of Eigenharp Alpha's. Wayne has been quietly working away resolving all the thorny issues involved in making a new set of these instruments, and just before Christmas he solved the last significant problem with the appointment of a new electronics supplier. These are a hard thing to make, combining as they do a lot of electronics, serious mechanical engineering and a lot of personal craftsmanship, and I take my hat off to Wayne for getting everything ready.
All of you who signed up on our Alpha build notification list should have received an email on Monday giving you advance notice of this announcement. If you didn't and think you should have, please let me know and I'll check that you are on the list - there may be further announcements regarding the Alpha build and you will probably get earlier notification if you have the correct email address registered.
Here is the official announcement:
Ordering is now open for the next batch of Eigenharp Alpha's. You can see this at the main Alpha webpage at our website at
http://www.eigenlabs.com/product/alpha/ .
Ordering will be open for the next two months, until the 28th of February 2014. Once we reach 30 orders we will begin the build, and the total build for this batch is limited to 40 instruments, so early ordering is advised.
Please note that since these instruments are built to order, we debit your card at the time of ordering for the full value of the instrument. If we do not begin the build by the 30th of March 2014 (if for example we do not reach a sufficient number of confirmed orders by that date), your payment will be returned in full. The build is estimated to take around six months from beginning to first shipping but may take longer, we will keep you posted as to progress through the course of the build. Instruments will be shipped in the order in which they are ordered, so the earlier you order the sooner you will receive your instrument.
Happy New Year to everyone, and I hope 2014 is a prosperous, creative and musical year for you all...
John
FAQ:
Why are you asking for all the money up front? Why isn't a deposit sufficient?
We would like to have been able to take a lower deposit for these instruments in order to help people arrange their finances more easily but unfortunately we simply can't afford to do that. The parts alone for an Alpha cost us more than half the retail price of the instrument, never mind the labour, transport and other costs we incur in making them. We have to pay for all this long before we finish your instrument. This makes building a batch a very expensive proposition if they are not sold in advance, and it's unaffordable for a company of our size.
We have also had quite a few experiences in the past where people have placed deposits and then taken a very long time to find the balance before we could ship their instrument (though thankfully everyone managed it in the end, so things always ended well). By 'long time' I mean lots of months, not a few days, so it's not something we can finance here ourselves - any cash used up in that process has to come from somewhere and it wouldn't be fair on the rest of the community and Eigenlabs staff if other things suffered for this reason.
What happens if you don't get enough orders by March?
Then we will cancel the build and refund everyone's money.
Is there any possibility that that deadline could be pushed back?
There is a possibility of this, but it's complicated and depends on quite a few things not in our control, such as the expiry of quotes from subcontractors etc. If we do get close to the needed number by March but not past it then we will investigate the possibility, but it involves a lot of work and is far from certain. If we do decide to try and extend the deadline for any reason, we will write to all those who have ordered and ask them if they wish to retain their order with the delay, and if they don't want to wait we will refund their money and take them off the list.
Did a lot of people sign up for the Alpha build list?
Yes, easily enough to encourage us to do all the work to prepare for the build, which was considerable. It is hard to judge how serious people are, but if they indicated their degree of interest correctly on the form then this batch should sell out.
If that's the case, why don't you make more?
Because they are really hard to make, and we have limited supplies of a couple of key parts. We can replace these in the future as there are alternatives (we have to commission some new tooling, it's not too expensive), but its quite a lot of work to do this as every time a new part or supplier is used it must be tested extensively. Testing is key but it's very time consuming and and we don't have the resources to do that work for this build, hence the limitation on numbers.
Can I cancel my order once I have made it?
No. If we cannot make your instrument for some reason we will refund your money to you in full, but these are made to order for you and cannot be cancelled after ordering as a result.
How long will the build take?
It should take about six months from the start at the beginning of March to shipping the first instruments. The electronics takes around five months and the rest is dependent on several suppliers, including a couple of craftsmen who tend to work at their own pace. If all goes well we will have shipped all of them by the end of 2014, and during the build we will keep you posted as to progress.