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Hi John,

There's a know issue with the gain structure in EigenD, this causes the output volume to be way lower than what it should be. On some macs this would make it indeed difficult to hear something since the older headphone and line out amps were less powerful. I'm using an external firewire sound module which allows me to compensate for this, but it's annoying indeed.

Eigenlabs have acknowledged the problem and will be looking into it for a future release of EigenD.

If possible, it's best to send a report about this from within EigenD using the Bug Reporter. This allows Eigenlabs to get more detailed information about your computer and also to gauge how many people this is actually affecting.

Best regards,

Geert

Dear Acoustic John:

As a former support guy, I'd be wanting to know two facts to begin with: Mac version (I believe 10.6.2 is the latest), and EigenD version (latest is 1.0.14 now). I'm sure these stats get sent during bug reports. I hope it isn't a flaw in the software. As a newbie with the Pico, I've gotten into a situation where it stopped playing, and I didn't know what to do (or how the heck I triggered it to stop playing).

I have found it fairly easy to accidentally press some keys (even whilst not realising I'd done ANYthing, as the response can be very subtle), and end up with the Pico sitting there with a lot of LEDs blazing away, and it stops playing. Holding the main mode key (round button at far upper left) and touching the square black key just below it will exit. I hope this is helpful. I got stymied with this a time or two when first playing the Pico, panicked the first time because I had no idea what to do, and the same thing has happened on occasion since. The large number of "lit-up" LEDs (up and down the left and right) is often my first clue that I opened something unintended, because of the unexpected LEDs lit up like Christmas morning all up and down.

Unplugging the Pico will not help in any case, since it usually resumes with the last settings. Closing EigenD and restarting ought to put the defaults back in place for you, but Pressing AND Holding the main mode key, and touching the key just below it should exit from whatever (odd) mode you stumbled onto. If you continue having intermittent problems, I'm sure that the support team would like as many details about what seems to cause it as possible, step by step, then OOPS! Personally, as a programmer, I am hoping that it is something accidentally triggered rather than a shortcoming in the software. All my best to you. Cheers!

Sincerely,

Alan McCornack

This happened to me the other day, but for probably completely different reasons. I had accidentally left the mixer open in the EigenD Browser, and had a few AU plugin windows in front of the browser window. I must have hit the bottom browser keys a few times while I was playing as I completely killed the volume. It took me ages to work out what went wrong...

The only software problem I had was with the application connecting my brain to my fingers, and my brain to my brain... :) I won't ever run into the problem again once the two browser keys are available as playing keys.

:)

[Edit] Actually, I must have kicked it into instrument/FX mode at some stage and hit the master volume button or something.... So it had nothing to do with the bottom two buttons, but everything to do with trying to play with my eyes closed.

Have you set the midi output to IAC 1 in the EigenD software?

Hello Eigenharp users
I had no problems before using the Pico in Logic 9 or in Ableton Intro using how Geert did it on his Youtube video. Yesterday when I install Ableton Live 8. I did everything the same but, now there is no midi coming thru in Ableton?
@ steveelbows you wrote: Have you set the midi output to IAC 1 in the EigenD software?
How do you do this in the EigenD software? I do not understand can you please explain this to me? I thought the EigenD software was more of a browser and not a app that you can set up things in. I keep trying to get it but, it's strange it all work for weeks in till I installed Ableton Live 8 on my laptop

Thanks everybody for you help!
David.

There's a bug in that new version in that it always seems to create a new virtual midi port as you load a setup. So if you load several ones successively, you end up with a large number of these ports.

Thanks Guys!
I was in the state of confusion because, the Pico works fine on my 8 core Mac and I tried many things on my macbook and nothing worked. Thanks SteveeIbows, I'm going to try doing, what is on the link you posted and I'm sure that will work. I was going thru the process of elimination this past week. I sadly reinstalled my OSX 10.6 thinking things would reset but, I really created more work now. I have to reinstall Kontact 3, EW/QL Libraries and Logic 9 etc.. plus all of the updates.
There is a ton of work to rebuild my computer to the way it was before.
I very much appreciated all of your help and would like to thank everyone
who has given me their input. I keep you all posted with my progress.

Cheers
DP.

Hi Mike,

Thank you for posting.

We are concerned that you are experiencing such problems. Would you mind sending us a bug report when it happens again?

Many thanks,

Sam
Eigenlabs Software Department

This link was tremendous help, Thank You very much!
http://www.eigenlabs.com/faq/eigend/how-do-i-route-midi-from-eigend-into-a-digital-au/

Cheers
DP