This website is operated by Eigenlabs Limited.
We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
The aim of this statement is to tell you how we will use any personal data you provide through this website. Please read it carefully before you proceed. In this statement "we" and "us" mean Eigenlabs Limited, and "you" means you the customer. Certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of this statement.
We collect the following personal data from you: your name, credit or debit card details, date of birth and address. We may also collect information about your usage of the website and information about you from the messages you post on the website and the e-mails you send us.
We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
When you submit your Order, we may make credit searches about you at credit reference agencies. The agencies will record details of any search whether or not your application succeeds. This information may be used by other subscribers for credit decisions. We may use credit scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies about you and anyone with whom you are linked financially may be used by us if credit decisions are made about you and anyone with whom you are linked financially or other members of your household. This information may be used for debt tracing and the prevention of money laundering as well as the management of our service to you. In addition, we may ask you to provide physical forms of identification and/or we may telephone to confirm your identity.
We may use your information to contact you for your views on our Products, website or Services, and to notify you occasionally about important changes or developments to the website, Products or Services. If you have consented, we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text as well as by e-mail.
We may transfer some of your information to countries outside of the EU for the purpose of delivering your ordered Product(s). Some of these countries may not have equivalent data protection legislation protection regarding the use of your personal information. By submitting your information to the website, you consent to such transfers taking place.
A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can remember who you are/recognise your computer.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the website, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Use of Web Beacons.
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Third Party Advertising.
We may use a third party to serve advertisements on our website. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You can find out how to disable cookies at www.allaboutcookies.org.
If you are under 12 years old and wish to provide us with personal information about yourself (for example your name, date of birth and address), then you will need to ask one of your parents of guardians to consent to this on your behalf.
Our website contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your information.
We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
You are entitled to see the information held about you. If you wish to do this, please contact our Customer Services department via the website. We may require you to provide verification of your identity and to pay an administration fee (which is currently £10) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.
If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
If you have any questions about this statement or your personal information, please contact our Customer services department using the contact details set out on the Website.
Order means an order placed by you for a Product, Software and/or Services in accordance with the website terms and conditions.
Product means any product listed on the website, including but not limited to the Alpha Eigenharp, the Pico Eigenharp and accessories which we agree to supply to you.
Software means any software which is downloadable from the website upon payment of an annual subscription fee. Such software may include software which enables you to receive tutorials and play electronic musical instruments.
Services means any chargeable or other services (excluding guarantee and telephone support services) listed on the website which we agree to supply to you.
This website is operated by Eigenlabs Limited.
We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
The aim of this statement is to tell you how we will use any personal data you provide through this website. Please read it carefully before you proceed. In this statement "we" and "us" mean Eigenlabs Limited, and "you" means you the customer. Certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of this statement.
We collect the following personal data from you: your name, credit or debit card details, date of birth and address. We may also collect information about your usage of the website and information about you from the messages you post on the website and the e-mails you send us.
We use your personal information to enable us to supply the Products, Software or Services you have ordered and to personalise your visits to the website. We will also use and analyse the information we collect so that we can administer, support and improve the website and our business.
We may employ the services of a third party service provider to help us in certain areas, such as website hosting, credit verification and processing, sending email communications and/or surveys to customers. In some cases the third party may receive your information. However, we have contracts in place with these service providers requiring that the information be used only in connection with providing services to us on your behalf.
When you submit your Order, we may utilize your information in order to verify and process your transaction.
We may use your information to contact you for your views on our Products, website or Services, and to notify you occasionally about important changes or developments to the website, Products or Services. If you have consented, we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text as well as by email.
If you have consented, we may also share your information with other carefully selected organisations (including those in the music industry) to enable such organisations to let you know about goods and services which may be of interest to you (by telephone, text and/or email).
If you would like to opt out of any direct marketing uses of your personal information, contact our customer services department using the contact details set out on the website.
We may transfer some of your information to countries outside of the EU for the purpose of delivering your ordered Product(s). Some of these countries may not have equivalent data protection legislation protection regarding the use of your personal information. By submitting your information to the website, you consent to such transfers taking place.
A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can remember who you are/recognise your computer.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
to help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on this website, - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the website, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
We may use a third party to serve advertisements on our website. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You can find out how to disable cookies at www.allaboutcookies.org.
This site is intended for use by persons over the age of 16, and purchases may be made by persons over the age of 18. We do not knowingly collect personal identifying information from children under the age of 13 years of age.
Our website contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your information.
We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, destruction or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
We may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our terms of service, or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose personal information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.
You are entitled to see the information held about you. If you wish to do this, please contact our Customer Services department via the website. We may require you to provide verification of your identity and to pay an administration fee (the equivalent of £10 in dollars at the exchange rate defined by the Honk Kong Shanghai Bank Corporation (HSBC) at the time of the request. This rate will be provided by our Customer Services Team.) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.
If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
If you have any questions about this statement or your personal information, please contact our Customer services department using the contact details set out on the Website.
"Order" means an order placed by you for a Product, Software and/or Services in accordance with the website terms and conditions.
"Product" means any product listed on the website, including but not limited to the Alpha Eigenharp, the Pico Eigenharp and accessories which we agree to supply to you.
"Software" means any software which is downloadable from the website upon payment of an annual subscription fee. Such software may include software which enables you to receive tutorials and play electronic musical instruments.
"Services" means any chargeable or other services (excluding guarantee and telephone support services) listed on the website which we agree to supply to you.
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