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this sounds very strange...
so your saying the:
- example/tau/modular synth setup is working fine.
- tau factory setup, the main keys are not working

from the sounds of it, you are suggesting the round buttons of the tau are working, but not the main keyboard
- correct?
in the factory setup, are you able to move around 'the menus' e.g. to enter the recording sub menu, enter the scale menu (i know you said you it wouldn't take the selection, but do the lights reflects its entered the scale menu?)

... this would be interesting, since its key to know if its the main keyboard reacting or just no sound.
(if its the later, I would look at your audio settings, especially if you have attached an external audio interface)


its odd, as if the keys are working in one setup I cannot see why they wouldnt in another, unless the setup was corrupt.
... and I think you said, you had reinstalled.. so this seems unlikely.
(you could try deleting any tmpsetups in ~/Library/Eigenlabs/2.0.74-stable/Setups/ , but again I doubt this is the issue)



as an aside are you really using 10.9.2, as this is a dev beta.. though i doubt it would cause issues.
... and there are quite a few of using running 10.9 so this is not generally an issue.


hmm, sorry can't be more specific its a strange issue.

Have you checked in the audio settings, that it says Core Audio/Built In... 44khz ... or something similar.
it shouldn't be a problem with the built in audio, but these settings are saved per setup, and it appears that its just a sound issue...

also have you tried different samplers/AU? do they all have issues in the that setup?

also, try midi with an external program (either a DAW or something else)... again this could prove that EigenD is running correctly, and its just the audio stage thats incorrect.

Also, I assume we are talking about sound output from the speakers, and not thru the headphones?
(there are a number of small steps you have to do to get output from the headphone socket... which have caught people out a number of time!)

You did install the resources package? (this is important)
(this would have weird side effects, its has all the sound fonts and also Python which is need to run)

Have you tried other USB ports and cables?



as i said, its odd...

the metronome proves there is sound...

the keyboard video is odd, usually when you make a selection, it will immediately un-light the current selection... to me it looks like its not even making the selection... (not that its not keeping it)
(the orange lights only indicate the basestation has received the key press - not that eigenD has done anything with it)
.. im assuming this happens with all menu selections?

the keyboard is lit, and from this and other posts (e.g. synth working) it appears the keyboard is fine, so looks like its talking properly...


the only thing I can think of is to take a look at the log files, to see if we can see something not right...

if you are able to, then try the following:
a) close EigenD
b) Launch Terminal
c) paste the following:
/Applications/EigenD.app/Contents/MacOS/EigenD --stdout --debug 2>&1 > ~/Desktop/debug.out
this will start EigenD and start creating a log file on your desktop,
d) load the setup, and try to play a few notes... and change menus
e) quit EigenD,
f) upload the debug.out file to somewhere we can see it
or email me it to ... mharris AT technobear.com

i can then take a look and see if there is something in the log file that look incorrect...

have you emailed support? perhaps they can shed some light on it...
customerservices@eigenlabs.com


Mark

Hmmm ...another thing I'm wondering about after seeing your video. Do you have a Mac or a Hackintosh? Your machine is making a lot of noise for it to be Apple hardware. The factory setup requires a lot of resources. Maybe, just maybe, if it's a Hackintosh, something might not be working correctly there, preventing certain elements to load correctly.

You can also try selecting the built-in synth to check the keys. I think this should work even if there are problems with the resources. Go to the quick reference page 8, look at the Keygroup Mode Key Layout and select key number 7 (Synth). This is the built-in EigenD modular synth that doesn't need anything else besides EigenD :-)

I already did it (use of Modular Synth setup) and then it works.

Hi Angelo

I'd like to echo Geert's comment, if your modular synth is working OK then that means that the main EigenD system and the hardware instrument are working fine. It sounds as if you don't have the resources properly installed for some reason, so I'd have a go reinstalling them next.

Jim is having a look at Win 8.1 by the way, I'll try and keep you posted as to progress with that but it may be a little while as we presently don't have a development environment set up for that release.

John

Angelo,

did you check the resources were installed?
which mac system is it? ... model & year? (mac book pro, iMac, etc)
did you produce log files?

as the synth works, its very unlikely to be hardware... as the only difference between the module synth setup and the factory setup is the agents loaded into EigenD that produce the sound. the Tau and Basestation are not concerned with this at all, they just send data back and forth regarding keys/strips/breath - this is identical for modular setup and the factory setup.
so all points to it being an incorrect install.
Id just concentrate on getting the mac to work first, given that its a closed system with Apple hardware and software (assuming its not a Hackintosh) , its usually easier than Windows. Once you have it working on the Mac, then have a look at the windows system.

Angelo,

I've two suggestion for you. Contrary to Mark's saying I wouldn't bail on
Windows just yet. Since the behavior is different between those systems I feel it's worth exploring what causes it, it may shed some light on the main issue.

Make a log on both systems doing the same sequence and then compare them with a diff like Beyond Compare.

The other thing that you can explore is usb. You can use the "system information" tool to check if you see the base-station among the devices, maybe you'll notice something odd.

Hi Angelo

It's hard for me to be sure about what is going on as both the operating systems you are running are new and as yet unsupported by us. However, I can say that if you are making sound OK with the modular synth that shows that all of your hardware as well as the main software system is working fine, on MacOS particularly it really sounds as if there is a problem with your media install.

As to there being similarities with the Windows install, I have no idea, but if you do the same test (try the modular synth) and it works the same on Windows that does point to the same issue, something connected with the media install. Beyond that it is not possible for us to find out what is going on until we have an 8.1 development system up and running, which will be a while. The fact that you have no sound at all on Windows 8.1 does point to a different problem and one that is quite possibly related to the OS version, so quite possibly nothing you can do anything about.

Just to reiterate, if you are making noise with the modular synth and the instrument is playable with it then it is extremely unlikely that you have any kind of hardware problem. The basestation is not involved in audio, that is the function of your hardware in the computer or externally, and if there's noise coming out and it sounds OK then this is likely working just fine. We do a full test of all the hardware here just before we ship it so it's pretty rare that we have any issues unless the courier has damaged the shipment.

Just as an aside, have you had a go installing a VST or AU and playing that?

John