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General Discussion: Website outage

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written by: keyman

Thanks John, for taking the time to explain in such detail! And calm down some rumors. (I'm not included)

Any other news ? regarding the future... (I'm patient, some aren't)

Warm regards
Antonio Machado

written by: john

Thu, 23 May 2013 15:06:47 +0100 BST

Dear All

Just a quick apology for the website outage yesterday. Our delightful CDN provider shut down our account because a bill was a few days late being paid (it was because the credit card number they held to debit automatically had been changed and we had missed that particular account when we updated all of them), which since all our content is served via their network bought the whole site down. It wasn't a large bill ($3.10 to be exact) but this particular company seem to be working on world class bad customer service - when they shut down the account they also invalidated the user login we could use to update the card details and pay them, so it took a number of phone calls and some trouble to get it all back working. Please accept my apologies for any inconvenience caused.

John


written by: keyman

Fri, 24 May 2013 22:07:19 +0100 BST

Thanks John, for taking the time to explain in such detail! And calm down some rumors. (I'm not included)

Any other news ? regarding the future... (I'm patient, some aren't)

Warm regards
Antonio Machado



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