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Hi to all, for starters :)... this is my first post and ... grammar glitches aside, don't shoot @ 1'st sight, please...

Bought a new TAU about 2 months ago and after installed E'D 1.4.12 on a win7 64 (I7 860 - 16G ram) computer and managed surviving the beginners problems, mostly with help of the 2.0.48-exp version (Pro @ the moment) achieved to establish some kind of stable play environment, which is 'almost' satisfying, for the moment (not many sound glitches by playing etc...).
Wanted something smaller by the hand while further testing the midi possibilities of the instrument and (learning) the software, also trying to find a way to record with a DAW, bought a second hand Pico and.... there are all the problems again, sound glitches with VST'S, sound stops intermittently while processor going wild.
Tried 1.4.12 (btw, third key on the left side give's me sometimes a max velocity by barely touching it... problem gone in the following >>...) and 2.0.48-exp without success while if i plug the TAU in, still plays without any (..big..) problem as before.
Manged to start 4 vst's (Omnisphere, Reaktor 5, Trillian, StylusRMX) without having a glitch but with only one and the Pico.... no go, almost impossible to play the thing in a normal manner.. after 6 or 7 notes sound stops and continue after a second or so.
My Komplete 6 is doing his job nicely (to my taste) and even sends midi out like it should to my Kronos.
Searched the forum and Wiki till almost had sore fingers...
Those are best many things @ once, but... please, can anyone help or point me in a good direction??
thanks in advance and ... reminding!, i'm new, .. also at software instruments and DAW's but fairly capable of keeping my computer up and running like it should.
Just trying to enjoy the new instruments... and fighting the urge of giving up, being used to play just the hardware (synth, guitar, Chapman Stick, etc)
Moreno

Hi Geert, thanks for the quick response.
As i tried to mention, i'm using Komplete Audio 6 (Komplete Audio 6)(and i forgot to type Audio in it) with his own driver which is capable of low latency and does the job better than the standard directx which has an audible small higher latency.
No live perfomance level needed here, cause i'm no pro and play only for fun ;) and the problems raise only with the Pico, which gives me the idea (probably wrong..) that the interface (hardware) in the Pico could be somehow (ok, not as advanced as in the TAU with base station understandably) inferior and forcing the computer to optimize for that; i think a 4 core processor like the I7 860 should be enough to sustain EigenD software and remarkably it does well enough with the TAU attached, but the little one is another case.
Tried with the same usb port in the back where the TAU normally goes in to see if the front usb port were the problem but nope, as soon as i play multiple notes at once or following each other, sound starts to crack and eventually hangs for a sec.

Thanks Randy, this probably has to be the bottle neck cause the "NI Komplete Audio 6" is USB powered and, i must say, it does his job very well with his own low latency drivers which outstand the normal ASIO and ASIO4ALL, all around...it's a no problem interface with best good sound quality which i've used with dj hardware, also usb powered, without any problem and is a keeper.
As you understand, not having problems with the TAU, if i don't find a possibility to use it, i'll probably have to get rid of the Pico again.
Looking around a couple of months already, deciding which (and if) to buy, didn't see any trace of that sort of problems in forums and on youtube so, chose first for the TAU, cause the price of the Alpha is way out of my league, and seeing that working ok, went for the Pico without any preservation, actually...
Well, the Macbook Air does some lil' better job with the same hardware cause is CoreAudio compatible, but will have to adjust something here and there (am more a windows than Mac user) to straight it out.
Guys, what do you use as 'good' sound card that works with Pico's?

@motic, the USB bandwidth really depends on how your machine is built. Usually there are several internal USB busses that are wired to different USB ports on the outside of your machine. It might be worth experimenting plugging the Komplete Audio 6 and the Pico into different USB ports, possibly trying all combinations.

Another option is to use your built-in audio if you can find suitable ASIO drivers. This is connected straight to the motherboard, without USB or Firewire in between. For playing the Eigenharp, many built-in audio cards are good enough in terms of sound quality and usually the latency is actually lower. If it supports digital audio out, you might even be able to connect it to your audio interface and integrate it with the rest.

Finally, did you experiment with different buffer sizes on your Komplete Audio? Sometimes even smaller ones work better for certain devices. We've encountered some audio devices that don't even work at all at some buffer sizes that are exposed as being supported. Maybe it's simply the default buffer size of 512 samples that your audio interface doesn't like?

Geert
Eigenlabs Software Team

Hi Moreno,

I do like your spirit !! tweak and tweak!!
I have have my share of wild stories from ATARI computers to big digital sound desks, lightning desks and gadgets and more gadgets...
Man made contraptions... that we use and abuse to go beyond.

No matter what I love them; and please Post! and ask around, you are not intruding at all, we all learn with each other, the Eigenharps are in it's baby steps yet!

Don't loose sight of your Tau and Pico (play the "instruments") maybe in the future give a wink of an eye to an Apple , mac osx and a more robust firewire audio interface.

I'm not giving up right yet, keyman :) and i know what your saying...
Btw have a Macbook Air but has only usb on board ;)

@Geert, 2.0.56-testing loaded and report sent (2 of them) first with asio4all and second with ka6 driver, only forgot to fill the info in the first one... sorry.
I'll try all 8 ports and another cable later on, at the moment is all original what i'm using.
Had some quicker lockups with the tau with this version and 2.0.48-exp worked smoother so i used that one... 1.42 stable gave me even more problems and switching to this one was a relief... i could finally play :)!, then later installed the pro.

@motic - Another Tau and Pico owner! We're a slowly growing group.

Randy

For people who may have missed i've edited the picture but also added a link of a simple first recording with the Pico below it... for people who hasn't missed... no problem, i know is not much special ;)
Happy Harpin' :)

Thanks Randy, most appreciated ;-)