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We've made a couple of changes today on the software front.

The first is that we've introduced a new option to allow the upgrade of EigenD to EigenD Pro. This discounts the cost of Pro by exactly the value left on your maintenance period of EigenD so it means that anyone who wishes to upgrade suffers no financial loss for doing so, whenever they choose to do so. It also means that you can effectively trade the value in a 12 month maintenance period of EigenD (that you may have received with your new instrument) in for a shorter (6 month) update period with Pro, substantially reducing the upfront cost for new instrument owners if they want to use EigenD Pro. You can now find the upgrade option on our software products page and if you're logged in and already own EigenD it will calculate how much rebate on Pro you will get .

The second change is one of terminology. The word 'subscription' has caused no end of confusion and upset as it seemed to suggest that your software will stop working of you don't keep giving us money. This is not the case, when you download a copy of EigenD you get to keep it forever and to reflect this we've changed the way our software is described to make it clearer. We have therefore banished the word 'subscription' from these pages. You now get to just buy EigenD and can get it with either 6 or 12 months of included continuous updates. I know, this is actually the same as it was before but we have listened to the howl of protest over the word 'subscription' and decided that discretion is the better part of valour. Hopefully this will be clearer, and less contentious.

Have a nice weekend...

John

Thanks for this John.

I recently purchased a Pico within the past fortnight.

When I register this Pico with you will I was told I would get a 12 month subscription to standard EigenD. How much will it cost me to upgrade to 6 months of EigenD Pro?

Hi John,
That seems a good compromise to me.

On a personal note, I bought a Pico very early on (too early to qualify for a free 2.0 sub) and then paid full price for a six month 2.0 Pro sub when I bought my Alpha (2nd hand, so again no 2.0 standard to upgrade, even though the seller still had several months left). Any chance of a goodwill gesture for us early adopters - maybe a few extra months free?

Either way, well done for listening to your users and going at least some of the way to resolve things.

Thanks,
Mark

Just to save everyone doing this calculation, I'm reposting this from another thread:

"
If you have EigenD with a year of maintenance, that's worth £75 (before taxes). Pro with six months of updates is about £115, so the difference is around £40, before tax. With VAT that'll be around £49, if you're in the EU.
The exact figure will vary depending on how much you have left on your maintenance, and is calculated at the point of checkout (before you commit to pay) at the same time as your taxes are worked out.
"

John