Hello everyone,
Just got my Pico, and thought i saw a thread here about issues with the Pico just disconnecting suddenly under snow leopard. Anyone still having this problem?
-Matt Z
written by: fzzzy
Are you absolutely sure you are using 1.09? If you have an older version in your dock, you have to remove it and add the newer version to the dock since each version of eigend gets installed separately from older versions.Hello everyone,
Just got my Pico, and thought i saw a thread here about issues with the Pico just disconnecting suddenly under snow leopard. Anyone still having this problem?
-Matt Z
Hi Matt
This evenings release (1.0.6) should fix that, it was a known bug on Snow Leopard and we believe its is now fixed. The release should be up in an hour or so, there'll be a little green arrow pop up next to your Eigenlabs icon in the toolbar, click on that.
John
Thanks John, Man you guys are on top of this stuff! Very excited for the future of the eigenharp
I left the Eigenharp connected overnight and have occasionally picked it up to play this morning - it is still connected and plays immediately. This is a big improvement in stability (in 10.6) - it would not have done this in previous versions of Eigen D. Well done!
Nick
I'm still having issues (after the 1.0.6 update) with the soundfont position in which the Grand Piano is the default.
When I try to play notes, sometimes they just won't play. All of the other instruments work however.
It seems to be random when it happens.
Restarting EigenD will make it work again with Grand Piano for some time, after a while it starts dropping notes again. The other soundfont positions ( Synth and Bass) seem to work fine.
-Matt Z
Hi Matt, I noticed the exact same thing since the latest version. Never had this problem before ... but then again, I was never able to run EigenD long enough before either ;-)
Hi Matt
We have a logged bug for this and are looking at it right now. We think its the fact that the breath pipe is connected to the sustain on the piano and is sticking on at a very low level, leaving a great many notes hanging and running the Piano out of notes over time. We're not yet sure quite why this is, if it's a software error or just that we have set the threshold for activating sustain on the breath pipe too low. We'll keep you posted. Geert has made a bug report about this, which is really helpful, could you use the bug reporter as well, next time it happens to you? We get a load of useful information from this when you do..
John
Haha, yeah, I kind of expected this, being an early adopter of something new. But these guys at Eigenlabs are listening, and I can't help but feel that we are all part of something very exciting (regardless of bugs this early in the game)
I have had very occasional notes missing when using the East-West Play AU sampler. One time they play; another time they don't. May be an unrelated issue but I'll send bug report next time it happens (if it does!).
Nick
I also noticed a similar behaviour with another AU that I´ve assigned in the third position (the one that comes with the piano by default).
With the piano, no matter what, the sound is lost after some minutes and never returns.
I´ll try to reproduce the problem and send a bug report as soon as I can.
Carlos
I have the same problem of disappearing notes since the 1.0.6 update, but not only in the piano soundfont player, but also with the bass soundfont player. My computer runs Leopard (not Snow Leo). After a few minutes of playing, keys become randomly silent, then all keys are mute.
I went back to the previous 10.0.4 release since it doesn't have this issue.
Vincent
I'm having the same problem with bass and piano after upgrading to 1.06 , I didnt get this with 1.04 so I'll revert to that
Laurence
HI Vincent / Laurence,
This is a known issue in 1.0.6 and we are getting a new release out as soon as possible.
Regards
Aaron
Customer Service
Aaron - Is the software schedule still on the two week cycle with Thursday releases?
Hi all,
There is a 1.0.9 software update available here - 1.0.9 release
This should solve the missing notes problems you were experiencing. Do let us know if you find any more problems.
Sam
Eigenlabs Software Department
Hi all,
There is a 1.0.9 software update available here - 1.0.9 release
This should solve the missing notes problems you were experiencing. Do let us know if you find any more problems.
Sam
Eigenlabs Software Department
I haven't had the disappearing notes problem since I upgraded to 1.09, fwiw.
I haven't had the disappearing notes problem since I upgraded to 1.09, fwiw.
Tony, I think it was actually fixed in the 1.0.8 release, which 1.0.9 quickly followed up on due to and excessive CPU load problem. If you read the release notes of 1.0.8 you can see issue "#2063: Sampler instruments stop working" as being fixed:
http://www.eigenlabs.com/get/downloads/ReleaseNotes_1.0.8.pdf
Of course, if it hasn't been fixed for you, you're maybe hitting a different variety of this bug. It's a good idea to send Eigenlabs a bug report using the EigenD built-in reporter tool since that gives them detailed information about what's happening on your computer.
Best regards,
Geert
Thanks.
I did send a bug report. Hopefully this is still a software issue and not something wrong on my actual Pico hardware, since I'm in the USA and it would be a pain to send back. If it is a software issue still, I'm not sure why others are not experiencing it since I get it with simply playing nothing but the Piano sampler 3 patch (as supplied) for 30 minutes or so, and it happens EVERY single time I play without exception. I don't think I'm doing anything different - I'm not even using the breath controller or strip controller. :( I occasionally accidentally hit the scroll keys a lot is probably the only thing out of the ordinary.
Is anyone else STILL experiencing this with version 1.09?
Tony
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