I believe that the idea of having a wiki will be a winner!! also I´m keen even to translate possible manuals to Spanish when needed.
written by: geert
Catoro, you definitely have to check out Metric Halo then, they had a 64-bit driver the day of Snow Leopard release! You actually talk to the guys designing the software and the hardware directly on their mailing lists (just like here) and they really take the trouble to assist you with your personal problems or approaches. My band also relies entirely on computers for rehearsal, gigging, recording. All my guitar sounds are now also made with Metric Halo DSP and various audio units. Anyway, enough of that, feel free to ask more info about these guys to me directly gbevin [at] uwyn d0t comI believe that the idea of having a wiki will be a winner!! also I´m keen even to translate possible manuals to Spanish when needed.
Any news on the software update?
Also the forums are not public anymore and require login to view?
Hi Steve
We're hoping to get the stable update 1.0.5 out this afternoon/evening, at the latest it should happen tomorrow - apologies for the delay. It does seem to work well (Geert kindly volunteered to give it good thrashing yesterday and reported it to be crash free so far), but we also hoping to fix the issue with the octave up/down, tonic and scale keys changing the recorded takes as well as the instrument you are playing. We changed this but then a subtle issue turned up in testing that has led us to delay this release while we sort it out. When we change the octave up/down keys to affect just the instrument that is being played the way we do this is define the octave in the keygroup itself (the group of 16 playing keys on the front of the instrument). This however makes the octave absolute, so it gives you a very squeaky bass guitar if you've just been playing the clarinet. We have a nice solution to this which is to add a 'relative octave' setting to the individual instruments, the actual octave then being the combination of the two, the one set on the keygroup (and changed by the octave up/down keys) and the one set in the instrument. Jim is putting this in right now. Scales and tonic will also now be recorded by the recorders, and left alone when you change them on the rest of the instrument.
If you have saved User setups, when you load them you should then revert back to the old behaviour where the octave, scale and tonic keys affect the playback of your recordings, just in case you've got existing arrangements that depend on this.
John
BTW, you are correct, the forums are available to instrument owners only - they were always supposed to be like that and it was an oversight that they'd been left fully public. We had a decision to take when we designed the site about that - we could either moderate the postings and leave them public, or restrict the circulation to players and have a more open forum. I much prefer a more open discussion, its very useful to us and allows discussions to range widely - we are listening to all your opinions expressed here.
Hi John,
About the forums, how about making them read-only for the public and require someone to be an instrument owner before posting is possible. This seems to offer the best of both worlds.
Looking forward to the final 1.0.5 and I've been testing more since yesterday, not a single crash ... great stuff :-)
Take care,
Geert
Update to the above - we've decided to make a stability release *without* the change to the octave/scale/tonic behaviour as we want to test this more thoroughly tomorrow before we release it. The stability improvement is too important to leave any longer, so we felt it should go out today. The changed octave/scale/tonic has a lot of musical implications throughout the setup which we don't want to get wrong and it requires a setup upgrade script - these always need testing well. We're going to wrap that into another stable release later this week, alongside a bugfix for the sample rate issue with Snow Leopard.
John
Hi Geert
You've got a setup in that release that has the octave up/down not changing recording keys still enabled. This has a the problem that it makes the ocatave fixed and unchanging as you flick between instruments - if you can live with that I'd leave the upgrade until 1.0.6, later this week. If you run the upgrade then the octave keys will revert to the previous behaviour for now.
John
Ok, thanks John!
Many thanks for the new info about software updates.I never mind delays, they are usually for a good reason, I just like to be kept informed otherwise I have a slightly obsessive tendency to keep checking if the update is out every hour!
Think I understand why you have made changes to the forum, the internet certainly presents companies with some challenges, can be a tricky balancing act. As a user it is a balancing act as well because it is in my own interests for your company to succeed, so I dont want any ill-conceived ranting on my part to put off potential customers, whilst at the same time I lean heavily towards openness, transparency, and at all times trying to avoid where possible the understandable human instinct that leans towards protecting ones image. Personally Im more inclined to buy an alpha when armed with foreknowledge of what areas the product may be in need of improvement, but as the internet is not always so forgiving, Im not exactly faulting your decision. Its early days, and as I said before Id rather have a pico now with some software glitches than have had to wait longer for it to be launched. So I give it more time before taking my thoughts on the Pico to the wider internet.
One thing you do need to change though is that on your website, if you are not logged in and go to support, it still says the forum is a public area (but when you click it you have to register).
Guys... i´ve been thinking and from all the support teams I had to deal with in the past... eigenlabs is by far the best. If the software is delayed is for good reasons and as pointed by steve I don´t mind the delay.
Thanks Geert for checking the new version (many things ypu have pointed are quite interesting for everyone here) and thanks John and the rest of the team for the always informative posts. I can´t wait to test the new version!!
Regards.
Carlos
Carlos, Eigenlabs support is awesome indeed, another company that is at least as impressive is Metric Halo. If you're in the market for a firewire audio interface / DSP engine, you should really check them out. They give out the same vibe to their customers as Eigenlabs and they've been doing business in their space since 2001 ... they kept their friendly approach since the beginning. Anyway, wanted to mention that since it's indeed pretty rare these days to be able to get in touch with people at the source like this :-)
Good hint Geert, gotta check their stuff... I´m working a lot with M-Audio devices (everything from sound cards to controllers) and their support is not bad, but is nothing compared to the support given by the Eigenguys. As a good example, we waited many months for a leopard driver for their firewire sounds cards. Being in band that entirely depends on computers, not having a proper driver is something inadmissible.
Yes Ive been very impressed with the level of communication here. I try not to judge people & companies by any mistakes, but rather how they respond when the problem is discovered, and eigenlabs get top marks on that front so far.
Catoro, you definitely have to check out Metric Halo then, they had a 64-bit driver the day of Snow Leopard release! You actually talk to the guys designing the software and the hardware directly on their mailing lists (just like here) and they really take the trouble to assist you with your personal problems or approaches. My band also relies entirely on computers for rehearsal, gigging, recording. All my guitar sounds are now also made with Metric Halo DSP and various audio units. Anyway, enough of that, feel free to ask more info about these guys to me directly gbevin [at] uwyn d0t com
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